Products/Services Terms and Conditions

Mobilio Asia Pte Ltd

Effective Date: 1st July 2025
Last Updated: 1st July 2025

1. Introduction and Scope

These Product Terms and Conditions (“Terms”) govern the purchase and use of products and services offered by Mobilio Asia Pte Ltd, a company incorporated in Singapore, and its subsidiaries (collectively “Mobilio,” “we,” “us,” or “our”).

These Terms apply to:

Custom Application Development Services – Business digitization solutions and startup MVP packages
Third-Party Product Reselling – Licensed software, tools, and technology solutions

By engaging our services or purchasing our products, you (“Customer,” “Client,” “you”) agree to be bound by these Terms.

2. Custom Application Development Services

2.1 Service Description

Mobilio provides custom web and mobile application development services including:

Business digitization solutions
Module-based digital systems

2.2 Module-Based Pricing Structure

Base Package

User Login & Profile Management (including social media integration)
Company information with client branding and product/service catalog (up to 100 products)
Minimum 3 modules required to start

Add-On Modules (as specified in current pricing schedule)

Additional modules available at published rates
Enterprise integration charged at USD 180 per man-day
Payment gateway integration excludes third-party provider fees

2.3 Development Process

Project Initiation:

Detailed requirements gathering and module selection
Technical specification documentation
Project timeline establishment (4-6 weeks standard delivery)

Development Milestones:

50% payment required upfront before development begins
50% payment due upon project completion and delivery
Regular progress updates provided throughout development

Technology Stack:

Web Applications: React/Next.js/Node.js
Mobile Applications: Flutter (when applicable)
Database: Firebase/Supabase/PostgreSQL
Cloud deployment on secure hosting platforms

2.4 Delivery and Acceptance

Delivery Process:

Applications deployed to agreed cloud infrastructure
Onboarding documentation and video walkthroughs provided
Testing period of 7 days for Client review and acceptance

Acceptance Criteria:

Applications must meet agreed functional specifications
Client has 7 days to report material defects
Failure to report defects within 7 days constitutes acceptance

2.5 Intellectual Property Rights

Client-Owned Elements:

Business-specific data, content, and branding
Custom configurations and business logic implementations
Domain names and third-party licenses purchased by Client

Mobilio-Retained Rights:

Core application frameworks and development methodologies
Reusable code components and templates
General technical knowledge and processes

Shared Rights:

Final application represents collaborative work
Client receives full usage rights for their business operations
Mobilio retains right to use general methodologies for other projects

3. Third-Party Product Reselling

3.1 Product Categories

Mobilio may resell the following categories of third-party products:

Software licenses and subscriptions
Cloud hosting and infrastructure services
Development tools and platforms
Integration services and APIs
Analytics and business intelligence tools

3.2 Reseller Relationship

Authorization:

Mobilio acts as an authorized reseller for specified products
All products sold under valid vendor agreements
Client relationship governed by both these Terms and vendor licensing agreements

Product Information:

Product specifications provided as available from vendors
Pricing subject to vendor terms and market conditions
Availability and delivery timelines dependent on vendor capabilities

3.3 Third-Party Product Terms

Vendor Licensing:

Client must comply with original vendor licensing terms
Mobilio provides license facilitation, not primary licensing
Direct vendor relationship established for support and compliance

Support and Maintenance:

Level 1 support provided by Mobilio for integration issues
Primary product support handled directly by vendors
Mobilio assists with vendor communication and escalation

4. Payment Terms and Conditions

4.1 Custom Development Payment Terms

Payment Schedule:

50% deposit required before project commencement
Remaining 50% due upon completion and delivery
Payments accepted via bank transfer or approved electronic methods

Additional Costs:

Third-party service fees (payment gateways, hosting) billed separately
Additional man-day charges for scope changes at USD 180/day
Optional monthly hosting fee of USD 200 (when applicable)

4.2 Third-Party Product Payment Terms

Payment Processing:

Full payment required before product delivery/activation
Pricing subject to change based on vendor rate adjustments
Subscription renewals billed according to vendor schedules

Currency and Taxes:

All prices quoted in USD unless otherwise specified
Client responsible for applicable local taxes and duties
Foreign exchange fluctuations may affect final pricing

4.3 Late Payment and Collections

Late payment charges of 1.5% per month on overdue amounts
Services may be suspended for accounts more than 30 days overdue
Collection costs and legal fees recoverable from defaulting clients

5. Service Level Agreements and Support

5.1 Custom Application Support

Initial Support Period:

30 days of complimentary support following delivery
Bug fixes and minor adjustments included
Support provided during Singapore business hours

Ongoing Support Options:

Extended support agreements available separately
Maintenance packages for updates and enhancements
Emergency support available at premium rates

5.2 Third-Party Product Support

Integration Support:

Setup assistance and initial configuration
Documentation and training materials provided
Integration troubleshooting for 30 days post-delivery

Vendor Coordination:

Liaison services with primary vendors
Escalation management for critical issues
License management and renewal coordination

6. Warranties and Disclaimers

6.1 Custom Development Warranties

Limited Warranty:

Applications will substantially conform to agreed specifications
90-day warranty against material defects in workmanship
Warranty void if Client modifies application without authorization

Warranty Exclusions:

Third-party component failures
Infrastructure or hosting provider issues
Defects caused by Client misuse or unauthorized modifications

6.2 Third-Party Product Disclaimers

Reseller Capacity:

Products sold “as is” from original vendors
Mobilio disclaims warranties beyond vendor-provided terms
Client’s primary recourse is through vendor warranty programs

No Additional Warranties:

Mobilio provides no warranties beyond vendor specifications
Compatibility and performance subject to vendor terms
Integration success dependent on Client’s existing systems

7. Limitation of Liability

7.1 Liability Caps

Maximum Liability:

Total liability limited to fees paid for specific project or product
No liability for indirect, consequential, or punitive damages
Business interruption and lost profits specifically excluded

Time Limitations:

Claims must be brought within one year of discovery
Warranty claims limited to stated warranty periods
Limitation periods commence upon delivery acceptance

7.2 Force Majeure

Neither party liable for delays or failures due to:

Natural disasters, government actions, or regulatory changes
Vendor failures or third-party service interruptions
Internet outages, cyber attacks, or infrastructure failures
Pandemics, labor disputes, or other unforeseeable events

8. Data Protection and Privacy

8.1 Data Handling

Client Data:

Client retains ownership of all business data
Mobilio processes data only as necessary for service delivery
Data protection governed by our Privacy Policy

Data Security:

Industry-standard security measures implemented
Regular security audits and compliance monitoring
Breach notification procedures established

8.2 Data Portability

Export Capabilities:

Client data exportable in standard formats
Migration assistance available upon request
Data retention policies clearly specified

9. Modification and Scope Changes

9.1 Change Requests

Process:

Written change requests required for scope modifications
Impact assessment provided within 5 business days
Additional costs and timeline adjustments specified before implementation

Change Order Approval:

Both parties must approve scope changes in writing
Additional charges apply at standard daily rates
Timeline extensions granted for significant scope increases

9.2 Terms Modifications

Amendment Process:

Terms may be updated with 30 days written notice
Material changes require explicit Client acceptance
Continued service use constitutes acceptance of minor updates

10. Termination

10.1 Termination by Client

Convenience Termination:

30 days written notice required for ongoing services
Development projects may be terminated with payment for completed work, and no refund of previous payment paid
Third-party product subscriptions subject to vendor cancellation terms

Refund Policy:

Completed work not subject to refund
Unused portions of prepaid services may be refunded at Mobilio’s discretion
Third-party product refunds governed by vendor policies

10.2 Termination by Mobilio

Cause Termination:

Immediate termination for material breach or non-payment
30 days cure period for non-material breaches
Termination for Client insolvency or bankruptcy

Effect of Termination:

Client retains rights to completed work and purchased products
Outstanding payments become immediately due
Support obligations cease except as required by law

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by Singapore law without regard to conflict of law principles, unless otherwise specified and agreed in applicable Statements of Work or Purchase Orders.

11.2 Dispute Resolution

Negotiation:

Good faith negotiation required for 30 days before formal proceedings
Senior management involvement required for material disputes

12. General Provisions

12.1 Entire Agreement

These Terms, together with applicable Statements of Work and Purchase Orders, constitute the complete agreement between the parties.

12.2 Severability

Invalid provisions will be modified to minimum extent necessary to preserve enforceability.

12.3 Assignment

Client may not assign rights without written consent; Mobilio may assign to affiliates or successors.

13. Contact Information

Mobilio Asia Pte Ltd
Email: contact@mobilio.asia
Legal Department: legal@mobilio.asia
Business Address: 2 Venture Dr, #19-18 Vision Exchange, Singapore 608526